Refund policy
Return Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yasuda@aikuma.co.jp. Please note that returns will need to be sent to the following address: Tokyo City, Taito Ward, Kaminarimon 1-5-1 aikuma building, Japan.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yasuda@aikuma.co.jp.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days including the cost that return-sending takes. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 21 business days have passed since we’ve approved your return, please contact us at yasuda@aikuma.co.jp.
We do NOT refund the money for the reason related to the schedule of shipping or taxes in your country.
Notation based on the Act on Specified Commercial Transactions (Japan)
Our Company: Aikuma Senryo Co. Ltd., (藍熊染料株式会社)
President: Yasuda Eita
Address: Taito City Kaminarimon 1-5-1, Tokyo
TEL: +81-3-3841-5760
MAIL: yasuda@aikuma.co.jp